From Underwriting to our Resource Center, Claims to Marketing and beyond,  the bread and butter of Donegal has always been our commitment to being There when it matters most.™

It’s something as simple and meaningful as having a real person pick up the phone when you call. Or, working with your Business Relationship Manager and designated underwriter to chart tangible goals for mutual success throughout the year.  In this latest edition of our Agent Newsletter, we put the lens on Donegal’s commitment to The Customer Experience – for our agents, our policyholders, and as a team, our internal clients.  

“I’ve been asked several times by other carriers, ‘What is our secret sauce?’ said Commercial Lines Underwriter Anthony Howard, whom you’ll meet in this issue. “I think it’s simple: One Team, One Goal.” 

“Strong, trusted relationships are the key to long-term success,” added Sandy Piotter, another of our valued underwriters and this issue’s Personal Lines Underwriter Spotlight. 

In this March 2025 issue of our Agent Newsletter, you’ll…

• Learn why 2025  has kicked off to be an exciting time of change within our Resource Center, and how now more than ever, our team remains committed to its legacy of providing a good customer experience.  
• Meet AFS Insurance & Financial Services, a Pennsylvania-based agency that has been an important partner to our Personal Lines Service Center (part of the Resource Center) for more than 15 years. 
• Get to know underwriters Anthony and Sandy (mentioned above!), who are playing a key role in the success of Donegal and our agents in Texas and Michigan, respectively. 
• You’ll get a reminder on how our policyholders can avoid a credit card surcharge when paying their bill.
• Read the myths and facts behind Employment Practices Liability. 
• Hear an update on our conversion of Legacy Homeowners and Dwelling Fire policies.  
• And so much more!

As always, you’ll get departmental updates, and see a snapshot of the many ways our Donegal team members have been active – both in their communities, and with industry colleagues.