Late last year when we began plotting out themes for our 2026 agency newsletters, we researched the most timely, relevant topics facing the insurance industry today. Overwhelmingly – and perhaps unsurprisingly – one theme continuously rose to the top: Artificial Intelligence.
Love it or hate it, skeptic or enthusiast, we can all agree that AI is a rapidly evolving impact to our day-to-day workflows – and the insurance industry on the whole. Yet often, the discussion of AI is met with mixed reactions: Clenched jaws. A sigh. Even a stray grimace.
The possibilities of AI are exciting. But for many, the unknown of its future impact can also be a little – or a lot! – unsettling.
In this latest issue of Donegal’s quarterly agent newsletter, you’ll hear some of the many ways Donegal is incorporating AI into our workflows to better support our team and our agents; and on the flipside, the cautions that you should guard against in this new frontier.
In addition to our regular business and team updates, you’ll read about:
- The state of AI at Donegal and within the industry, through the lens of our Chief Information Officer and Information Security team.
- How the smarter, more streamlined WriteBiz®, & new WriteBiz Express, are enhancing the quoting process across our Commercial Lines of business.
- The innovative solution our agents are incorporating into their Personal Lines workflows.
- How AI is being integrated into modern Loss Control practices to mitigate the potential for costly claims.
- & More!
“AI is a rapidly changing, very dynamic space. What you know about AI, what it is today or this month or even this year, will change going down the road,” said Jay Martin, Vice President & Donegal’s Chief Information Security Officer. “If you’re not using or impacted by AI now, you will be.”
As you read through the following pages, we encourage you to share any feedback, including ideas for topics you’d like to see included in future issues. Whether it be industry trends, news from your agency or important team member milestones that deserve a shoutout – we’d love to hear about it.
Reach out at Communications@donegalgroup.com.
