Donegal® Launches New Commercial Lines Service Center

by | Jan 4, 2024

MARIETTA, PA (January 4, 2024) – Donegal Insurance Group® announced this week the launch of its new Commercial Lines Service Center, which will serve as an added, dedicated resource for the regional carrier’s small business customers. 

Led by Commercial Lines Service Center Manager Demetrios Axarlis and a team of four account managers, Donegal’s Service Center is already assisting policyholders with policy changes, coverage inquiries, certificates and policy reviews, among other services.

“Our new Service Center for Small Business has been designed to optimize the experience our policyholders have in mitigating the risks to their operations,” Axarlis said. “Our suite of solutions has been engineered to deliver a best in class experience, and  further deliver on Donegal’s commitment to being There when it matters most.™

Donegal’s Service Center officially opened in Fall 2023 with a small group of select agencies, with plans to expand to additional agencies in 2024.

 “Often, agencies have to remember 30 different guidelines for 30 different carriers,” Axarlis added. “By utilizing Donegal’s Service Center a conduit, agents and policyholders can reduce their numbers of touchpoints, as policyholders will have direct access to a licensed underwriter.”

Dan DeLamater 2

ABOUT Donegal®
Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 23 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name. Headquartered in Marietta, Pa., the Company has been in the insurance business for more than 130 years.

Learn more about how Donegal is There when it matters most.™  Visit

Becca Gregg Sansom
Senior Corporate Communications Specialist
Donegal Insurance Group
Phone: (800) 877-0600, x7450

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