Reducing Emergency Room Visits for Injured Workers
By Kayla Martel / Claims Service Manager
In the dynamic landscape of workplace safety and risk management, ensuring swift and effective response to employee injuries is paramount.
In 2023, Donegal found that 31% of our workers’ compensation claimants sought treatment in the Emergency Room. Of those who turned up in the ER, 45% were seen once and did not require follow-up treatment.
As expected, the average claim cost of an Emergency Room visit tallies up to be significantly higher than those who sought treatment in a physician’s office. One invaluable tool for managing claim costs is the 24/7 nurse triage hotline – a valuable option for not only the injured worker, but for policyholders and carriers alike.
For the injured worker:
The immediacy of access to trained medical professionals around the clock ensures timely intervention for workers with non-life-threatening injuries. This prompt response significantly reduces the severity of injuries by providing initial guidance and support, potentially preventing minor incidents from escalating into costly claims. By promptly addressing injuries, companies can minimize downtime, enhance productivity, and foster a culture of safety in the workplace.
Moreover, the utilization of a nurse triage hotline leads to more accurate and efficient triaging of injuries. Trained nurses assess the severity of injuries over the phone, providing recommendations for appropriate care, whether it be self-care, a visit to an urgent care facility, or immediate transportation to an emergency room. This streamlined process not only saves valuable time but also optimizes healthcare resources, ensuring that employees receive the most suitable and timely treatment.
For policyholders:
By integrating a nurse triage hotline into their risk management strategy, policyholders can expect reduced claims costs through early intervention and appropriate treatment. The proactive approach facilitated by the hotline mitigates the risk of prolonged disability and associated expenses, such as rehabilitation and lost wages. The focus of the hotline is to provide the best care for the injured worker, and to get them back on the job as soon as medically appropriate.
The adoption of a 24/7 nurse triage hotline for workers with non-life-threatening injuries represents a proactive and cost-effective approach to workplace injury management. By leveraging the expertise of trained medical professionals and embracing a culture of early intervention, policyholders and insurance companies can mitigate risks, enhance employee well-being, and ultimately, achieve greater operational efficiency and cost savings.
Learn more about our 24/7 nurse triage hotline – click here!